Skip to main content
DE
EN
DAYS LEFT
Newsletter
Wacken-Radios
WACKEN Radio RADIO BOB!
W:O:A Wacken Open Air
  • Wacken Wednesday
  • News
    News
    All News
    Subscribe to our Newsletter
    Newsletter unsubscribe
    RSS Feed
    Brand new! Wacken bracelets from Fischers Fritze!
    Cooperation between W:O:A and DKMS continues in 2021!
    Annual review 2020 with Thomas and Holger
  • Program
    Music
    Bands
    Supporting program
    Spoken Word
    Action
    Party & Walking Acts
    Timetable
    Running Order Music
    Complete Running Order
  • Information
    Festival
    The areas
    Lockers
    App
    History
    Supporter Area
    Overnight
    Campground
    Moshtel & Camper-Park
    Rental tents
    Journey
    Official travel partners
    Everything about your journey
    Guides
    Wacken for first timers
    The Village of Wacken
    W:O:A with a handicap
  • Tickets & Shop
    Tickets & Shops
    Ticket FAQ
    Ticket trading and black market
    W:O:A 2020 Tickets
    Tickets & Shops
    Merchandise
    Wacken Store & Info Office
  • Media
    Pictures
    Wallpaper
    Gallery
    Webcams
    Video
    WackenTV
    Live At Wacken
    Magenta Musik 360
    Press
    Press contact
  • Community
    Online
    Forum
    Wacken Fanmail
    Wacken Stories
    Offline
    W:O:A Metal Battle
    Fanclub
    Civic engagement
    WWF rainforest campaign
    Wacken Foundation
    Strong against cancer
    W:O:A Metal Battle
    Join the battle & rock the festival!

You are here:

  1. Start
  2. News
  3. News-Details
Created by WackenHelge
07/27/2013

Service & Quality Team back in action at W:O:A 2013

Our Service & Quality (S&Q) Team will also this year be in action at the W:O:A. Their concept is, to keep the service and the quality of the Festival up for the fans and to constantly improve it, to detect weak spots and to resolve them. This will enlarge the value of the festival for all involved people from year to year!

 

>From the 29th of July to the 3rd of August 2013, the boys and girls will be on duty twenty-four-seven in several shifts.

 

The team is one hand going to support in the field of service the communication between the personal (e.g. stewards) and the festival visitors, but the S&Q team will also have a focus in the quality assurance on points like hygiene, food and waste transport on the other hand.

 

Here is a short summary

• Upgrading and saving of the service commitment and the gentleness of the festival for the visitors

• Acting as a go-to person for the personal if they have questions

• Notice of defective at cleanliness & hygiene, for example in shower camps and toilets

• Observation and examination of cleanliness & hygiene of food stalls and the adequate and orderly food storage and preparation.

• Recording of excessive waste arising and missing waste transports at all areas

 

To get an idea of their work we have recorded some footage at last year´s W:O:A 2012 and created and informative trailer out of it ( in german language ):

 

<iframe width="640" height="360" src="http://www.youtube.com/embed/V_IMBvMOzgE?feature=player_detailpage" frameborder="0" allowfullscreen></iframe>

 

The team is also looking forward for your support and information, if you detect one of the problems which were mentioned above. The S&Q crew is on the go at the grounds permanently and you can easily identify them because of their shirts (see picture).

 

Last but not least, the team is also working on several crucial points of the festival, like for example the arrival & departure, the wristband dispense, campgrounds or other points which were mentioned by our community in the Forum or via Facebook.

 

We hope we served you well!

 

Yours,

W:O:A team

 


How to Wacken

Prepare
the Nights

Preparation & Stay

Your Road
to Wacken

All About
Your Journey

On the
Holy Grounds

All Areas,
All Stage

Merchandise
Online-Shop

Merchandising,
Tickets & more!

Tickets
for the W:O:A

Included Goods
and Services

First Time
at the W:O:A

Your Survival Guide
for your first visit

Powered by

[Translate to Englisch:] Banner WOA 2021 Ausverkauft

Let's go to Wacken!

  • Subscribe to our Newsletter
  • Bands
  • Tickets & Shop
  • Wacken for first timers
  • Everything about your journey
  • Media

Stuff

  • Contact
  • Partner
  • Terms & Conditions 2021
  • Terms & Conditions Wacken Wednesday 2021
  • Imprint
  • Data Protection Regulation

© 2005...2021 by WOA Festival GmbH - Hosting by ICS MEDIA SERVICE